Shipping/Returns:

All our signs are made by hand in our international facility, we work with the best materials and craftsmanship to create the best signs. Production time takes normally up to 7 working days. In peak periods this timeframe can go up to 2-3 weeks. We do our best to make everything on time of course, and with the staff that we have that happens most of the time.

We ship globally so there are different shipping methods, prices and speed..

(Over 350,- EU shipping is free)

Benelux Shipping (Belgium, the Netherlands, and Luxembourg)

DHL Express €65,- (1-2 Shipping days) Fully tracked (over €350 free shipping)

DHL Standard €40 (3-5 Shipping days) Fully tracked (over €350 free shipping)     

European Shipping

DHL Express €65,- (1-2 Shipping days) Fully tracked (over €350 free shipping)

DHL Standard €40 (3-5 Shipping days) Fully tracked (over €350 free shipping)     

Worldwide Shipping

DHL Express €65,- (1-2 Shipping days) Fully tracked (over €350 free shipping)

DHL Standard €40 (3-5 Shipping days) Fully tracked (over €350 free shipping)     

Returns

We can only accept returns/refund on faulty items, and can not accept returns by change of mind. We make one of a kind pieces for you and are all made to order. All sales are final once placed on site.

It’s very unlikely but when a product is broken you have 7 days to contact us and we will send a new one for free.

We have 12 months guarantee on all pieces. When something breaks or stop working in any way please contact us for further help and we will replace it for free. 

Import/Duties

Orders to some countries may subject to import fees/duties when delivery takes place. It really depends on the country where the order is going to. Most of the orders are not going to be subjected to these fees. Neondrizzy is not responsible in any way for these charges.

This procedure is standard with shopping online and is entirely out of our hands. But with the best shipping courier DHL it’s most of the time nothing that you have to pay for your duties.

(If you got further questions feel free to contact support@neondrizzy.com)